LET’S GET IN TOUCH
If you have any questions regarding our services, we encourage you to schedule a free estimate or phone consultation with one of our professionals. We will be waiting to answer all your questions and clean your property to the best of our ability.
Based in Columbia, SC
(803) 708 – 9526
Frequently Asked Questions
• Why should I choose Sparkling Delight Cleaning over your competitors?
You should choose Sparkling Delight Cleaning services because our quality of service is done decently and in order. We are family-operated, locally owned, and have a moral duty to earn your trust before and after we exceed your expectations of a clean home. We are reliable and will always be available to meet with you face to face at your convenience. We take pride in understanding the science of cleaning and in making our clients happy with our top-notch cleaning services. The Sparkling Delight family has a wholesome cleaning experience you can trust.
• How are your cleaners taking precautions during COVID-19?
We are strictly following the CDC guidelines. At a high level, our cleaners are required to wear a mask and gloves and keep social distance during the appointment.
• Do I have to be home for my cleaning?
It’s completely up to you. Most of our clients are not home at the time of service but you may stay home and watch our cleaners work if you choose to. However, if the space is too small to keep a reasonable social distance, we would prefer it if you could make some arrangements not to be there. If you’re not going to be home, make sure you let us know how to gain access.
• What do I do with my pets when you are cleaning?
We will always be friendly to your pets and will work around them. However, sometimes pets don’t like strangers in their homes, so we kindly ask you to secure large or aggressive pets as appropriate.
• Does my cleaner arrive at the exact time I book?
Yes, most of the time. However, we allow a one-hour window due to certain things out of our control such as weather, traffic, longer times at previous clients. In scenarios where your cleaner will be late, you will be notified right away.
• When am I charged for the service?
Payment is expected at the time of service. Please place your cash or check on the kitchen table or counter before our cleaner arrives. This is our confirmation that you are expecting us.
• What method of payment do you accept?
We accept cash, credit cards, check or money order, zelle & cash app.
• What is your cancellation policy?
We require a 24-hour cancellation notice. Should we receive a cancellation for an appointment within the 24-hour timeframe, we charge a $50 fee. If our cleaners are sent to the job and can’t access it, we charge a $100 fee.
• Are cleaning supplies included?
Yes. Cleaning supplies are included by default. This ensures your cleaner uses the best products that get the job done. If you have certain products you prefer just discuss them with us at the time of scheduling.
• What if I’m not happy with my cleaning?
Your business is important to us and we want to make sure we provide wholesome cleaning to your satisfaction. If the quality of cleanliness performed is not to your satisfaction, please contact us right away and we’ll plan to rectify the situation.
• How many cleaners do you send?
Depending on the size of the job, we typically send out one or two cleaners to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
• Is your company insured?
Our cleaners are insured to protect against any loss or breakage that may occur while we clean your home. All cleaners are covered under workman’s compensation if one of them is hurt on the job.